Privacy Policy

Effective Date: 25 May 2018, Last Modified: 24 May 2018

This privacy policy explains how we, New Mauritius Hotel Limited and/or its subsidiaries, including Domaine Palm Marrakech S.A. and/or its mandated agents or brokers, use any personal information we collect about you when you use this website:

Privacy Policy – in line with GDPR (May 2018)

Our current main agents are Sphere Estates and Consulting Avenue.

What information do we collect about you?

We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our blog posts, provide feedback and participate in competitions, surveys, quizzes or promotional campaigns. Website usage information is collected using cookies and other tracking technologies.

The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.

Why we need your data

We collect information about you to; fulfill your request e.g. if you fill out a ‘request a callback’ form we use this information to contact you directly, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and LinkedIn. We may also contact you directly to follow up on the services we provide. We use your information collected from the website to personalise your repeat visits to our website.

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

How long will we store your data?

We will retain your personal data for the entire time unless you request your information to be deleted. We may retain your personal data:

• for as long as necessary to comply with any legal requirement;

• on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;

• for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and

• for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.


We would like to send you updates and information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes, you may opt out at any time from our newsletter.

Will we share the information we collect with other Companies outside the New Mauritius Hotel Limited and its subsidiaries?

We do not share, sell or trade your personal information with others.

What are your rights?

You have the right to request a copy or request us to delete the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.


Domaine Palm Marrakech S.A.,
BP2470, KM12 Amizmiz Road

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password to access our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and urge you to be careful about giving out information in public areas of the websites such as blogs.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, therefore, when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

If we make material changes to our privacy policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.

We may change this privacy policy at any time. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal data, we will notify you by email to the email address specified in your account. The date this privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:


Domaine Palm Marrakech S.A.,
BP2470, KM12 Amizmiz Road



For further information please contact: